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Industry looks for vote of confidence

So, this week we know one thing - we’re less than a month away from a general election. But that’s about all we know. At the time of writing neither the Labour Party nor the Conservative party or...

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Sir Stuart paints rosy picture of M&S

Was Marks & Spencer boss Sir Stuart Rose really looking back on his six-year tenure at the retailer with “rose-tinted” glasses, as was suggested by the national press at his final full-year results...

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Standards must not slip in the ‘final mile’

The news that Next has been criticised for failing to refund delivery charges after customers returned products highlights the challenge that multichannel retailers face as part of the ‘final mile’ of...

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M&S sub-brands face identity crisis

This week I attempted to count the number of sub-brands, special ranges and collaborations housed by the UK’s largest clothing retailer, Marks & Spencer

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Whiff of optimism hangs over 2011

Next week sees the official kick-off of the autumn 11 buying season with the opening of menswear show Pitti Uomo in Florence, swiftly followed by streetwear fair Bread & Butter in Berlin one week...

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Brands must take care over multiple choice 

Don’t bite the hand that feeds you,’ is how the saying goes.

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Next’s product success lays down a marker for M&S

Three weeks ago we were in the midst of the media storm surrounding the poor results posted by Marks & Spencer within its general merchandising division (6.8% down in the three months to the end of...

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When is a 26% sales rise not good enough? In the overheated world of online

The dubious delights of being a quoted company were enjoyed by Asos this week.

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Analysis: Angelides leaving Next is 'the end of an era'

In a world where the average staff turnover is reportedly on the increase, careers like Christos Angelides’ don’t come along often. For 28 years - from trainee buyer to one of the best remunerated...

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Quality is the Next best thing

With Next powering ahead of its competitors, the high street retailer has revealed plans to prioritise quality over quantity. Ruth Faulkner explains why this is the right approach.

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Bangladesh: 'Ethics' is not a dirty word

It is impossible for the images coming out of Bangladesh in the past few weeks not to leave their impact and, in discussing the business response to the tragedy, we must not lose sight of the fact that...

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FRA Awards: Practical experience wins out

The annual Fashion Retail Academy Awards, where this year’s crop of talented graduates were congratulated by Arcadia boss Sir Philip Green and education secretary Michael Gove among others, proved you...

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Is high street turmoil beginning to end?

Today’s first-half results from John Lewis and Next highlighted the extent to which businesses have been hit by the drop in the value of sterling and downturn in consumer spending. However, there may...

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Comment: Debenhams needs a Next-style turnaround

Debenhams’ Christmas trading update yesterday brought a sobering end to the festive season on the high street.

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Next fights back but early Sales are a worrying sign

The bellwether of the UK high street, Next, this week revealed a better-than-expected performance for its first half, despite what it described as a “volatile” trading environment.

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Next prepares to weather the storm

Next boss Simon Wolfson is nothing if not succinct, and his summation of the position his business is in at the retailer’s interim results was characteristically pithy. “We are in the eye of the...

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High Street Hit or Miss autumn 15: the final verdict

Boring product and bad customer service: as we unveil the final instalment of our comprehensive seasonal high street Hit or Miss series, analysing what the biggest womenswear, menswear and footwear...

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Comment: Wolfson's business-continuity plan for Next

Next chief executive Lord Wolfson discusses the retailer’s “stress test” model, the importance of employee support and the need for continued innovation amid the coronavirus outbreak.

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What's behind Next's bold bet on beauty halls?

Next’s decision to launch beauty halls in struggling shopping centres across the UK is risky, but boss Lord Wolfson rarely makes the wrong call. 

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